Shipping Policy

Q: What countries do you ship to?
A: We currently ship orders within Saudi Arabia.

Q: How long does processing take?
A: Processing usually takes 1–2 business days before shipment.

Q: What is the estimated delivery time?
A: Delivery typically takes 3–7 business days depending on your location.

Q: Do you offer express shipping?
A: Yes, express delivery is available for an additional fee at checkout.

Q: How much is the shipping cost?
A: Shipping fees depend on your location and will be shown during checkout.

Q: Do you offer free shipping?
A: Yes, free shipping may be available during promotions or on selected orders.

Q: Will I receive a tracking number?
A: Yes, a tracking number will be sent to your email once the order has shipped.

Q: How can I track my order?
A: You can track your order using the tracking link provided in your email.

Q: What happens if my package is delayed?
A: Please contact us and we will follow up with the courier to resolve the issue.

Q: Can I change my shipping address after placing an order?
A: Address changes are possible only if the order has not been shipped yet.

Q: What should I do if I entered the wrong address?
A: Contact us immediately so we can update it before shipment.

Q: Do you ship on weekends or holidays?
A: Orders are processed Monday to Friday; weekends and holidays may cause delays.

Q: Can I cancel my order before it ships?
A: Yes, you can request cancellation if the order is still in processing.

Q: What happens if my package is damaged upon arrival?
A: Please send us a photo of the damage and we will assist with a replacement or refund.

Q: What if my order never arrives?
A: Contact us with your order details, and we will investigate with the courier.

Q: Do you ship multiple items together?
A: Yes, items in the same order may be shipped together when possible.

Q: Can I choose a delivery time?
A: Delivery timing depends on the courier; exact times cannot be guaranteed.

Q: Will I need to sign for my package?
A: Some deliveries may require a signature depending on the courier.

Q: Do you offer cash on delivery?
A: Availability of COD depends on your region and courier options.

Q: How can I contact customer support for shipping issues?
A: You can reach us by email or phone listed on our Contact page.