FAQ

Q: What products do you sell at AYAT?
A: We offer a wide range of products including fashion, beauty, jewelry, and electronics.

Q: Do I need an account to place an order?
A: No, you can checkout as a guest, but creating an account helps you track orders easily.

Q: How can I place an order?
A: Simply add items to your cart, proceed to checkout, and complete the payment.

Q: Do you restock sold-out items?
A: Yes, many items are restocked. You can contact us to check availability.

Q: How do I know if my order is confirmed?
A: You will receive a confirmation email after checkout.

Q: Can I modify my order after placing it?
A: Changes are possible only if the order has not yet been shipped.

Q: Which payment methods do you accept?
A: We accept major cards and available local payment options.

Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted systems.

Q: Do you offer cash on delivery?
A: COD may be available depending on your region and courier.

Q: How do I contact customer support?
A: You can reach us via email or phone listed on our Contact page.

Q: What if I receive the wrong item?
A: Contact us immediately and we will arrange a replacement or refund.

Q: What if my item arrives damaged?
A: Send us a photo of the damaged product and we will assist accordingly.

Q: Can I return or exchange items?
A: Yes, returns and exchanges are accepted under our return policy.

Q: How long does it take to process a return?
A: Returns are usually processed within 3–7 business days.

Q: Do you offer warranty on electronics?
A: Warranty availability varies by product; details are listed on each product page.

Q: Do you ship worldwide?
A: Currently, we ship within Saudi Arabia only.

Q: How long does delivery take?
A: Standard delivery usually takes 3–7 business days.

Q: Can I track my order?
A: Yes, a tracking number will be provided once your order ships.

Q: Do you provide bulk or wholesale discounts?
A: Yes, bulk orders may qualify for special pricing—contact us for details.

Q: How can I stay updated on new products and offers?
A: Join our community by following our social media or subscribing to our newsletter.